/* Oya sohbeti (/kitabini-olustur/): tek ekranlık uygulama. Başlık + ince şerit + kayan mesajlar + yazma alanı. */
:root{
  --bordo:#820e1d; --bordo-koyu:#5e0a15; --lacivert:#121742; --karamel:#c9996a; --karamel-acik:#f0d9b8;
  --zemin:#f6f1ec; --kart:#fff; --cizgi:#e6dcd2; --metin:#1d1a24; --soluk:#6f6773; --yesil:#1f8a5b; --uyari:#b4541a;
  --f-baslik:"Fraunces",Georgia,serif; --f-govde:"Instrument Sans",system-ui,-apple-system,"Segoe UI",sans-serif; --f-el:"Caveat",cursive;
  color-scheme:light;
}
*{box-sizing:border-box}
html,body{height:100%;margin:0;overflow:hidden}
body{background:var(--zemin);color:var(--metin);font-family:var(--f-govde);font-size:15px;line-height:1.45}
button,input,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--karamel);outline-offset:2px}
[hidden]{display:none!important}
.kap{max-width:720px;margin:0 auto;padding-left:max(14px,env(safe-area-inset-left,0px));padding-right:max(14px,env(safe-area-inset-right,0px))}
.uygulama{position:fixed;left:0;right:0;top:0;height:var(--gorunen,100%);display:flex;flex-direction:column;background:var(--zemin)}

/* Başlık */
.ust{flex:none;background:var(--bordo);color:#fff;padding-top:env(safe-area-inset-top,0px)}
.ust .kap{display:flex;align-items:center;gap:10px;padding-block:9px}
.geri{color:#fff;text-decoration:none;font-size:28px;line-height:1;padding:0 4px 4px 0}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--karamel-acik);color:var(--bordo);display:grid;place-items:center;font-family:var(--f-baslik);font-weight:600;font-size:18px;flex:none;position:relative}
.avatar::after{content:"";position:absolute;right:0;bottom:1px;width:11px;height:11px;border-radius:50%;background:#3ad07a;border:2px solid var(--bordo)}
.ust.kapali .avatar::after{background:#b9aeb0}
.ust-ad{display:grid;line-height:1.2;min-width:0}
.ust-ad b{font-size:15.5px}.ust-ad span{font-size:12.5px;opacity:.85}
.logo{height:22px;width:auto;margin-left:auto;opacity:.95}

/* İnce şerit */
.serit{flex:none;background:var(--lacivert);color:#efeaf7;position:relative;z-index:2}
.serit-ic{display:flex;align-items:center;gap:12px;padding-block:8px}
.hik{flex:1;min-width:0;display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:center}
.hik-ikon{font-size:17px}
.hik-metin{min-width:0;display:grid;gap:3px}
.hik-metin b{font-size:12.5px;font-weight:600;line-height:1.1}
.hik-metin small{font-size:10.5px;color:#bdb6d6;line-height:1.1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cubuk{display:block;height:4px;border-radius:4px;background:rgba(255,255,255,.16);overflow:hidden}
.cubuk i{display:block;height:100%;width:0;background:linear-gradient(90deg,#9fb8ff,#d6e0ff);transition:width .8s ease}
.hik-say{font-family:var(--f-baslik);font-size:15px;color:#d6e0ff;font-variant-numeric:tabular-nums}
.kar{display:flex;align-items:center;gap:8px}
.kar-etiket{display:grid;font-size:11px;line-height:1.3;color:#d9d3ec;text-align:right;white-space:nowrap}
.kar-etiket span:last-child{color:var(--karamel-acik)}
.kucuk{position:relative;width:44px;height:44px;border-radius:50%;flex:none;box-shadow:0 0 0 2px var(--karamel)}
.pencere{position:absolute;inset:3px;border-radius:50%;overflow:hidden;background:#2a2f5c}
.pencere img{width:100%;height:100%;object-fit:cover;transform:scale(1.6);transform-origin:50% 28%}

/* Mesajlar */
.akis-kap{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
.akis{display:flex;flex-direction:column;gap:6px;padding-block:16px 12px;min-height:100%;justify-content:flex-end}
.akis > *{flex:none}
.gun{align-self:center;font-size:12px;color:var(--soluk);background:rgba(255,255,255,.7);padding:3px 12px;border-radius:999px;margin-bottom:6px}
.msj{max-width:82%;padding:9px 13px;border-radius:18px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere;animation:gir .25s ease}
.msj.oya{align-self:flex-start;background:var(--kart);border-bottom-left-radius:6px;box-shadow:0 1px 1px rgba(0,0,0,.05)}
.msj.biz{align-self:flex-end;background:var(--lacivert);color:#fff;border-bottom-right-radius:6px}
.msj.oya + .msj.biz,.msj.biz + .msj.oya{margin-top:8px}
.msj time{display:block;font-size:10.5px;opacity:.55;text-align:right;margin-top:2px}
.msj.foto{padding:4px;background:var(--lacivert)}
.msj.foto img{display:block;width:190px;max-width:100%;border-radius:14px}
.sistem{align-self:center;max-width:92%;font-size:12.5px;background:#fff6db;color:#6b5414;border:1px solid #f0dfa6;border-radius:12px;padding:7px 12px;text-align:center}
.yaziyor{align-self:flex-start;background:var(--kart);border-radius:18px;border-bottom-left-radius:6px;padding:12px 14px;display:flex;gap:4px}
.yaziyor i{width:7px;height:7px;border-radius:50%;background:#b9aeb0;animation:zipla 1.2s infinite}
.yaziyor i:nth-child(2){animation-delay:.15s}.yaziyor i:nth-child(3){animation-delay:.3s}
@keyframes zipla{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
@keyframes gir{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.wa-kart{align-self:flex-start;display:inline-flex;gap:8px;align-items:center;background:#128C7E;color:#fff;text-decoration:none;font-weight:600;border-radius:999px;padding:10px 16px;animation:gir .25s ease}
.wa-kart svg{width:20px;height:20px}

/* Hikâye kartları */
.kartlar{align-self:stretch;display:grid;grid-auto-flow:column;grid-auto-columns:min(78%,280px);gap:12px;overflow-x:auto;scroll-snap-type:x mandatory;padding:4px 2px 8px;animation:gir .3s ease}
.hikaye{scroll-snap-align:start;background:var(--kart);border-radius:18px;padding:10px;display:grid;gap:10px;align-content:start;min-width:0;box-shadow:0 1px 2px rgba(0,0,0,.06)}
.hikaye.imlec{box-shadow:0 0 0 2px var(--karamel)}
.hikaye[aria-current="true"]{box-shadow:0 0 0 3px var(--bordo)}
.sayfa{position:relative;aspect-ratio:3/4;border-radius:4px 12px 12px 4px;overflow:hidden;background:linear-gradient(160deg,#fbf3e7,#f1e3d0)}
.sayfa-ic{position:absolute;inset:0;display:grid;place-content:center;justify-items:center;text-align:center;padding:18px;gap:8px}
.sayfa-ic .el{font-family:var(--f-el);font-size:19px;color:var(--bordo)}
.sayfa-ic h3{font-family:var(--f-baslik);font-weight:600;font-size:21px;line-height:1.15;margin:0;color:var(--lacivert);text-wrap:balance}
.sayfa-ic small{font-size:11px;color:var(--soluk);letter-spacing:.05em;text-transform:uppercase}
.ozet{margin:0;font-size:13.5px}
.hikaye.imlec .ozet::after{content:"▍";color:var(--bordo);animation:yanip 1s steps(2) infinite}
@keyframes yanip{50%{opacity:0}}
.kart-btn{display:grid;grid-template-columns:auto 1fr;gap:6px}
.kart-btn[hidden]{display:none}

/* Alt: yazma alanı */
.alt{flex:none;background:var(--zemin);border-top:1px solid var(--cizgi);padding-bottom:env(safe-area-inset-bottom,0px);max-height:62%;overflow-y:auto}
.alt-ic{display:grid;gap:8px;padding-block:8px 10px}
.secenek-baslik{margin:2px 0 0;font-family:var(--f-baslik);font-weight:600;font-size:15px;color:var(--lacivert)}
.secenekler{display:grid;gap:8px}.secenekler:empty{display:none}
.secenek{display:grid;grid-template-columns:36px 1fr;gap:12px;align-items:center;text-align:left;background:var(--kart);border:1.5px solid var(--cizgi);border-radius:14px;padding:11px 14px;cursor:pointer}
.secenek:hover{border-color:var(--bordo)}
.secenek span:first-child{width:36px;height:36px;border-radius:50%;background:var(--zemin);display:grid;place-items:center;font-size:18px}
.secenek b{display:block;color:var(--lacivert)}.secenek small{color:var(--soluk);font-size:12.5px}
.oneriler{display:flex;gap:8px;overflow-x:auto;padding-bottom:2px;scrollbar-width:none}
.oneriler:empty{display:none}
.cip{flex:none;border:1.5px solid var(--bordo);background:var(--kart);color:var(--bordo);border-radius:999px;padding:8px 14px;cursor:pointer;font-size:14px;font-weight:500}
.cip.dolu{background:var(--bordo);color:#fff}
.yaz-satir{display:flex;gap:8px;align-items:flex-end}
.yaz{flex:1;min-width:0;display:flex;gap:4px;align-items:flex-end;background:var(--kart);border:1.5px solid var(--cizgi);border-radius:26px;padding:4px;box-shadow:0 2px 10px rgba(18,23,66,.06)}
.yaz:focus-within{border-color:var(--karamel)}
.yaz textarea{flex:1;min-width:0;border:0;background:transparent;padding:9px 10px;font-size:16px;resize:none;max-height:110px;line-height:1.35}
.yaz textarea:focus{outline:none}
.yuvarlak{width:40px;height:40px;border-radius:50%;border:0;display:grid;place-items:center;cursor:pointer;background:var(--bordo);color:#fff;flex:none}
.yuvarlak:disabled{background:#cdbfc1;cursor:not-allowed}
.yuvarlak.wa{background:#128C7E;margin-bottom:4px;box-shadow:0 2px 8px rgba(18,140,126,.3)}
.yuvarlak.wa svg{width:25px;height:25px}
.ipucu{font-size:12.5px;color:var(--uyari);padding-left:14px}.ipucu:empty{display:none}
.foto-buyuk{display:flex;align-items:center;justify-content:center;gap:10px;background:var(--bordo);color:#fff;border-radius:16px;padding:14px;font-weight:600;font-size:16px;cursor:pointer}
.gizli-girdi{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden;clip:rect(0 0 0 0)}
.adim-cubugu{display:grid;grid-template-columns:repeat(7,1fr);gap:4px}
.adim-cubugu div{display:grid;gap:4px;justify-items:center;font-size:10.5px;color:var(--soluk);text-align:center;min-width:0}
.adim-cubugu i{display:block;height:4px;width:100%;border-radius:4px;background:var(--cizgi)}
.adim-cubugu .gecti i{background:var(--bordo)}
.adim-cubugu .simdi i{background:linear-gradient(90deg,var(--bordo) 50%,var(--cizgi) 50%)}
.adim-cubugu .simdi{color:var(--bordo);font-weight:600}
.adim-cubugu span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* Karakter hazırlanırken: fotoğraf 3D gibi döner, üstünden ışık geçer; alttaki bordo balonda teknik adım yazar */
.serit{position:relative}
.kucuk .pencere{perspective:110px}
.cevir,.donen{position:absolute;inset:0;transform-style:preserve-3d}
.kucuk.calisiyor .donen{animation:don3d 4.2s ease-in-out infinite}
@keyframes don3d{0%,100%{transform:rotateY(-26deg) translateX(-4%)}50%{transform:rotateY(26deg) translateX(4%)}}
.kucuk.calisiyor .donen::after{content:"";position:absolute;inset:-20%;background:linear-gradient(100deg,transparent 35%,rgba(255,255,255,.4) 50%,transparent 65%);animation:parlak 4.2s ease-in-out infinite}
@keyframes parlak{0%,100%{transform:translateX(-45%)}50%{transform:translateX(45%)}}
.pencere .tara{position:absolute;left:0;right:0;height:40%;top:-40%;background:linear-gradient(180deg,transparent,rgba(240,217,184,.55) 80%,rgba(255,255,255,.95));mix-blend-mode:screen;display:none}
.kucuk.calisiyor .tara{display:block;animation:tara 2.4s ease-in-out infinite}
@keyframes tara{to{top:100%}}
.donen img{width:100%;height:100%;object-fit:cover;transform:scale(1.6);transform-origin:50% 28%;transition:transform 3s ease-in-out}
.kucuk.hazir{box-shadow:0 0 0 2px #3ad07a}
.kucuk.hazir .donen img{transform:scale(1.15);transform-origin:50% 35%}
.kar-yuzde{position:absolute;left:50%;bottom:-6px;transform:translateX(-50%);z-index:2;background:var(--karamel);color:var(--lacivert);font-size:9.5px;font-weight:700;line-height:1;padding:2px 5px;border-radius:999px}
.asama-balon{position:absolute;right:max(14px,env(safe-area-inset-right,0px));top:calc(100% + 6px);background:var(--bordo);color:#fff;font-size:12px;padding:5px 10px;border-radius:999px;box-shadow:0 6px 16px rgba(18,23,66,.25);opacity:0;transform:translateY(-4px);transition:opacity .35s,transform .35s;pointer-events:none;white-space:nowrap;z-index:3}
.asama-balon.acik{opacity:1;transform:none}

/* Karakterin sohbette ortaya çıkışı: kalem çizgisi → renk → ışık */
.acilis{align-self:flex-start;position:relative;width:min(340px,84%);aspect-ratio:3/4;border-radius:16px;overflow:hidden;background:#fbf8f3;animation:gir .3s ease;flex:none}
.acilis img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.acilis .kat{position:absolute;inset:0;opacity:0}
.acilis .kalem img:first-child{filter:grayscale(1) contrast(1.1)}
.acilis .kalem img:last-child{filter:grayscale(1) invert(1) blur(2.5px);mix-blend-mode:color-dodge}
.acilis .renk{-webkit-mask-image:radial-gradient(circle at 50% 38%,#000 var(--r,0%),transparent calc(var(--r,0%) + 18%));mask-image:radial-gradient(circle at 50% 38%,#000 var(--r,0%),transparent calc(var(--r,0%) + 18%))}
.acilis .isik{background:radial-gradient(circle at 50% 38%,rgba(255,244,214,.75),transparent 55%);mix-blend-mode:screen}

/* Açılış: sohbet alttan bir sayfa gibi kayarak gelir; tanıtım kartı ardından belirir */
html,body{background:var(--bordo-koyu)}
.uygulama{animation:ayl-gir .6s cubic-bezier(.16,.84,.24,1) both;box-shadow:0 -10px 40px rgba(0,0,0,.25)}
@keyframes ayl-gir{from{transform:translateY(100%)}to{transform:none}}
.tanitim{align-self:stretch;margin:4px 0 14px;background:var(--kart);border:1px solid var(--cizgi);border-radius:20px;padding:18px 16px 14px;text-align:center;animation:ayl-belir .5s .1s ease both}
@keyframes ayl-belir{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}
.tanitim .t-avatar{width:56px;height:56px;margin:0 auto 8px;border-radius:50%;background:var(--karamel-acik);color:var(--bordo);display:grid;place-items:center;font-family:var(--f-baslik);font-size:24px;font-weight:600}
.tanitim h2{font-family:var(--f-baslik);font-weight:600;font-size:19px;line-height:1.25;margin:0 0 4px;color:var(--bordo)}
.tanitim > p{margin:0 0 12px;color:var(--soluk);font-size:13.5px}
.tanitim ol{list-style:none;margin:0 0 12px;padding:0;display:grid;gap:8px;text-align:left}
.tanitim li{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:center;font-size:13px;line-height:1.35;color:var(--soluk)}
.tanitim li span{width:34px;height:34px;border-radius:12px;background:var(--zemin);display:grid;place-items:center;font-size:17px}
.tanitim li b{display:block;font-size:14px;color:var(--metin)}
.tanitim small{display:block;font-size:12px;color:var(--soluk)}
/* Dönen müşteri: önceki konuşmanın özeti */
.ozet-kart{align-self:stretch;margin:4px 0 12px;background:var(--kart);border:1px solid var(--cizgi);border-radius:20px;padding:14px 16px;animation:ayl-belir .45s .1s ease both}
.ozet-kart h2{font-family:var(--f-baslik);font-weight:600;font-size:16.5px;margin:0 0 10px;color:var(--bordo);display:flex;align-items:center;gap:8px}
.ozet-kart h2 img{width:38px;height:38px;border-radius:50%;object-fit:cover;object-position:top;border:2px solid var(--karamel-acik)}
.ozet-kart dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:13.5px}
.ozet-kart dt{color:var(--soluk)}
.ozet-kart dd{margin:0;font-weight:500}
.ozet-kart .ozet-alt{display:flex;justify-content:space-between;gap:10px;margin-top:12px;padding-top:10px;border-top:1px solid var(--cizgi)}
.ozet-kart button{background:none;border:0;padding:4px 0;font-size:13px;color:var(--bordo);font-weight:600;cursor:pointer}
.ozet-kart button.sil{color:var(--soluk);font-weight:500}
.gecmis{display:flex;flex-direction:column;gap:6px;opacity:.75;margin-bottom:10px}
.gecmis .msj{animation:none}
@media (prefers-reduced-motion:reduce){.uygulama,.tanitim,.ozet-kart{animation:none}}

/* Fotoğraf örnekleri */
.msj.ornek-balon{max-width:100%;padding:10px}
.ornekler{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;white-space:normal}
.ornek{margin:0;text-align:center}
.ornek svg{display:block;width:100%;height:auto;border-radius:10px;border:2px solid #cfe9db}
.ornek.kotu svg{border-color:#f1c9c9;opacity:.9}
.ornek figcaption{font-size:11px;line-height:1.25;margin-top:4px;color:var(--soluk)}
.ornek figcaption i{font-style:normal;font-weight:700;margin-right:3px}
.ornek.iyi figcaption i{color:var(--yesil)}
.ornek.kotu figcaption i{color:#b3261e}
.msj b{font-weight:600}
/* WhatsApp destek balonu */
.yaz-satir{position:relative}
.wa-ipucu{position:absolute;right:0;bottom:calc(100% + 10px);max-width:230px;background:#075e54;color:#fff;font-size:12.5px;line-height:1.35;padding:8px 11px;border-radius:12px;box-shadow:0 6px 18px rgba(0,0,0,.18);opacity:0;transform:translateY(6px);transition:opacity .3s,transform .3s;pointer-events:none}
.wa-ipucu::after{content:"";position:absolute;right:20px;top:100%;border:7px solid transparent;border-top-color:#075e54}
.wa-ipucu.acik{opacity:1;transform:none}